·         Which courier service(s) does SWL use for delivering books ordered online or by phone calls?

Graphic Courier Service, UPS and DHL.

 

·         How long would it take for orders to be delivered within Ghana and outside Ghana?

One (1) to five (5) days for deliveries within Ghana and a maximum of 28 days for foreign deliveries.

 

·         By what means can a customer pay for online transactions?

Customers can make payments to SWL through the following:

a)      Mpower Payment Service

b)      Debit/Credit Cards

c)       Bank Transfer

d)      Mobile Money (MTN, TIGO, AIRTEL)

 

·         What is the difference between SWL’s E-library and the E-store on www.samwoode.com?

The E-library is the link on the SWL Website from where sections of SWL Books can be previewed in PDF format by customer/visitors to the website. The E-store is the link where customers can make online purchases of SWL Books.

 

·         What are the steps in ordering SWL Books from the online bookstore on www.samwoode.com?

Step 1:          Visit www.samwoode.com

Step 2:          Click on ‘Store

Step 3:          Click of Book Category of your choice on the menu bar (Pre-School, Primary, JHS, SHS,                          Storybooks, Textbooks etc)

Step 4:          Select your preferred title(s) and click ‘Add to Cart’ to start building a list of books you                                   wish to buy.

Step 5:          Increase or maintain the quantity of book(s) selected and proceed to ‘Checkout’ if                                  selection is complete.

Step 6:          You can checkout as a Guest or Register your details with us. Then click on ‘Continue’.

Step 7:          Enter your Billing Information. Then click on ‘Continue’.

Step 8:          Enter your Shipping Information (if it is different from the Billing Details). Then click on                                       ‘Continue’.

Step 9:          Select a Shipping Method (i.e. Pick up from Store or opt for Delivery Service)

Step 10:        Select your preferred Payment Method

Step 11:        Tick Terms and Conditions

Step 12:        Confirm your order

Step 13:        Enter your Payment Account Details and Submit payment.

 

·         Can customers download E-books from www.samwoode.com?

Currently, SWL does not provide e-book content on its own from its website, www.samwoode.com. This will be implemented soon. Currently, electronic versions (i.e. e-books) of SWL Books can, however, be obtained for use by schools, libraries, individuals and other organisations from two main e-book service providers/distributors –Worldreader and KenKhanya Limited. They may be contacted as follows:

 

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Worldreader

Address:     #506, 2nd Avenue,

                       Suite 1800,

                       Seattle,

                       Washington, 98104,

                       U.S.A.

Mobile:       (+233)0246393135

Website:     www.worldreader.org

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(ii)   KenKhanya Limited

Address:  Hse. No. 27,

                    Jubilee Road,

                    AU Village,

                    Cantonments –Accra

Mobile:     (+233)0284784390, 0509784390

Website: www.kenkhanya.org

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