· Which courier service(s) does SWL use for delivering books ordered online or by phone calls?
Graphic Courier Service, UPS and DHL.
· How long would it take for orders to be delivered within Ghana and outside Ghana?
One (1) to five (5) days for deliveries within Ghana and a maximum of 28 days for foreign deliveries.
· By what means can a customer pay for online transactions?
Customers can make payments to SWL through the following:
a) Mpower Payment Service
b) Debit/Credit Cards
c) Bank Transfer
d) Mobile Money (MTN, TIGO, AIRTEL)
· What is the difference between SWL’s E-library and the E-store on www.samwoode.com?
The E-library is the link on the SWL Website from where sections of SWL Books can be previewed in PDF format by customer/visitors to the website. The E-store is the link where customers can make online purchases of SWL Books.
· What are the steps in ordering SWL Books from the online bookstore on www.samwoode.com?
Step 1: Visit www.samwoode.com
Step 2: Click on ‘Store’
Step 3: Click of Book Category of your choice on the menu bar (Pre-School, Primary, JHS, SHS, Storybooks, Textbooks etc)
Step 4: Select your preferred title(s) and click ‘Add to Cart’ to start building a list of books you wish to buy.
Step 5: Increase or maintain the quantity of book(s) selected and proceed to ‘Checkout’ if selection is complete.
Step 6: You can checkout as a Guest or Register your details with us. Then click on ‘Continue’.
Step 7: Enter your Billing Information. Then click on ‘Continue’.
Step 8: Enter your Shipping Information (if it is different from the Billing Details). Then click on ‘Continue’.
Step 9: Select a Shipping Method (i.e. Pick up from Store or opt for Delivery Service)
Step 10: Select your preferred Payment Method
Step 11: Tick Terms and Conditions
Step 12: Confirm your order
Step 13: Enter your Payment Account Details and Submit payment.
· Can customers download E-books from www.samwoode.com?
Currently, SWL does not provide e-book content on its own from its website, www.samwoode.com. This will be implemented soon. Currently, electronic versions (i.e. e-books) of SWL Books can, however, be obtained for use by schools, libraries, individuals and other organisations from two main e-book service providers/distributors –Worldreader and KenKhanya Limited. They may be contacted as follows:
Address: #506, 2nd Avenue,
(ii) KenKhanya Limited
Address: Hse. No. 27,
Mobile: (+233)0284784390, 0509784390